Payment Policy
Accepted Payment Methods
We accept the following secure payment methods:
Payment Security
Secure Checkout - SSL encrypted
Your payment information is processed securely using 256-bit SSL encryption. We never store your credit card details.
When Payment is Processed
Payment is charged immediately when you place your order. You'll receive an order confirmation email once your payment has been successfully processed.
Currency
All prices are listed in USD (United States Dollars). If you're paying with a different currency, your bank or payment provider will convert the amount at their current exchange rate.
Payment Issues
If your payment is declined, please check the following:
- Verify your billing information matches your bank records
- Ensure you have sufficient funds or credit available
- Check that your card has not expired
- Contact your bank to ensure they're not blocking the transaction
If you continue to experience issues, please contact us at support@cuddlemutt.com for assistance.
Pricing and Taxes
All prices displayed on our website are in USD and do not include applicable sales tax. Sales tax will be calculated and added to your order total at checkout based on your shipping address.
Refunds and Returns
For information about refunds and returns, please review our Refund Policy.
Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we have processed it.
Contact Us
If you have any questions about our payment policy, please contact us at support@cuddlemutt.com.